Refund policy
Effective Date: 2/25/2025
At Josan, we strive to ensure that you are satisfied with your purchase. If you are not completely happy, you may be eligible for a return or exchange, subject to the conditions below.
Return Eligibility
To qualify for a return or exchange:
✔️ The item must be unused, unworn, unwashed, and in its original packaging.
✔️ All tags and labels must be intact.
✔️ The return request must be made within 3 days of the delivery date.
✔️ Certain items cannot be returned (see below).
Non-Returnable Items
🚫 Interior Clothing & Summer Clothing (for hygiene reasons):
- Underwear
- Swim Briefs
- Swim Trunks
How to Initiate a Return
To begin the return process:
- Email us at josanmoda@gmail.com within 3 days of delivery with your order number and reason for return.
- We will provide you with a return address and instructions.
- Ship the item back using a trackable shipping method.
Important: Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
Refund Process
- Once we receive and inspect your return, you’ll receive an email confirmation.
- Shipping fees are non-refundable.
Exchanges
- Subject to the designers discretion (eg. change for a different color or size).
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 3 days of delivery with a photo of the issue. We’ll cover the return shipping cost and send you a replacement or refund.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please:
- Check your bank account again.
- Contact your credit card provider, as processing times may vary.
- If you still have issues, reach out to us at josanmoda@gmail.com.
Contact Us
For any questions about our Refund & Return Policy, contact us at:
📩 Email: josanmoda@gmail.com